Three services
Structured work on
specific commercial questions
Each service has a defined scope, a fixed timeline, and a written deliverable. The details below describe what each engagement covers, who it is suited to, and what it costs.
Back to homeHow the services work
Contained engagements, clear outputs
Each Grove Blend Park service addresses one commercial question. Before work begins, a scope document is agreed — it describes what will be examined, how, and what the final report will contain. The fee is fixed. The timeline is fixed. There are no additions.
The three services below cover the areas where Grove Blend Park works. If your situation does not map clearly onto one of them, that is worth raising in an initial conversation — the starting point is understanding the question, not fitting it to a product.
What every engagement includes
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A written scope document agreed before work begins
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Regular contact at agreed intervals during the engagement
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A written final report — not a presentation deck
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A delivery session to walk through findings and answer questions
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A follow-up session within scope if questions remain after delivery
Service 01
Six weeks · ¥43,000
Export Readiness Consultation
An assessment for domestic companies that are considering sales beyond the home market — or that have begun receiving unsolicited enquiries from overseas and want to understand what responding to them would actually involve.
The engagement covers product suitability and the adaptation that different markets require, documentation and certification obligations for the target countries under consideration, distribution options available to a company at this stage of export development, and the internal capability needed to service overseas customers reliably.
Suited to
Manufacturers and consumer brands that are well-established in the domestic market and are now encountering export interest — whether generated by their own efforts or arriving unsolicited. The assessment is designed for the point before significant resources have been committed to any specific market.
What is delivered
- —A country shortlist with the reasoning behind each inclusion and exclusion stated
- —A documentation checklist per target market, covering certification, labelling, and import requirements
- —A candid assessment of the internal capability gaps that would need to be addressed before export is viable
- —A section explicitly addressing reasons the company might reasonably decide not to proceed at this stage
Investment
¥43,000
Fixed fee · No additions during engagement
Service 02
Four weeks · ¥34,000
Customer Retention Study
A study of why customers stay and why they leave, built from transaction history analysis and direct conversations with both current and departed customers — conducted by the adviser rather than internal staff, which tends to produce more candid responses.
Intended for subscription and repeat-purchase businesses where acquisition figures look healthy but the base is not growing at the rate those figures would suggest. The study examines the gap between what is coming in and what is staying.
Suited to
Businesses with a subscription or repeat-purchase model where the customer base is not growing despite consistent acquisition investment. The study is most useful when the leadership suspects retention is the issue but does not have a clear picture of where the departures are happening or why.
What is delivered
- —Cohort figures presented plainly — who left, when, and at what point in the customer relationship
- —A summary of what departed customers reported in their own words, with patterns identified across responses
- —Adjustments proposed at each stage of the retention problem, with the effort each requires stated alongside it
- —An assessment of whether the acquisition rate, if maintained, would outpace departures under adjusted conditions
Investment
¥34,000
Fixed fee · No additions during engagement
Service 03
Five weeks · ¥39,000
Distribution Channel Review
An examination of how products reach customers across direct, wholesale, platform, and agent routes — comparing margin, volume, control, and the administrative load each channel carries. Conducted with both the commercial and logistics functions.
Appropriate for companies whose channel mix has grown by accumulation rather than deliberate choice — where routes have been added over time in response to opportunities, and where the overall structure has not been examined as a whole.
Suited to
Companies that sell through multiple routes and are uncertain whether each channel is contributing proportionally to the effort it requires. The review is well suited to situations where some channels are growing, others are flat, and the overall picture is not clearly understood.
What is delivered
- —A channel-by-channel contribution view covering margin, volume, administrative load, and strategic control
- —An assessment of conflict where channels compete for the same customers, and the costs of that competition
- —A proposed structure with the reasoning behind each change, and transition considerations noted alongside
- —Where relevant, an assessment of which channels to prioritise, consolidate, or exit based on the evidence
Investment
¥39,000
Fixed fee · No additions during engagement
At a glance
Service comparison
| Export Readiness | Retention Study | Distribution Review | |
|---|---|---|---|
| Duration | Six weeks | Four weeks | Five weeks |
| Fee | ¥43,000 | ¥34,000 | ¥39,000 |
| Primary data | Market & product data, internal capability review | Transaction history, customer conversations | Channel figures, commercial & logistics input |
| External conversations | Market contacts where relevant | Departed and current customers | Channel partners where relevant |
| Contact frequency | Fortnightly | Fortnightly | Weekly |
Choosing a service
Which engagement fits your situation
Consider Export Readiness if
- Your products are receiving interest from buyers in other countries and you are not sure what acting on that interest would involve.
- You are considering export as a growth path but have not yet committed resources or made structural decisions.
- You want an honest view of what it would take — including the reasons it might not be advisable at this stage.
Consider Retention Study if
- Your customer acquisition is active but the total base is growing more slowly than the acquisition rate would suggest.
- You do not have a clear picture of when customers leave, why they leave, or which cohorts are most at risk.
- You want to hear what departed customers actually said, rather than inferences drawn from transaction data alone.
Consider Distribution Review if
- You sell through multiple routes and are uncertain whether the mix still makes sense given how the business has developed.
- Some channels have grown, others are flat, and there is tension between routes competing for the same customers.
- You want a view of each channel's actual contribution — in margin and volume terms — rather than gross revenue figures.
Not sure which fits
The initial conversation is the right place to figure that out
If your situation feels relevant to more than one service, or does not map clearly onto any of them, describe it briefly. That conversation will establish which engagement would be most useful — or whether a different kind of support altogether is what you need.
Write to usReady to proceed
Beginning is straightforward
Write briefly to describe the commercial question you are working with. We will respond within two business days to discuss scope, process, and whether the fit is right before anything is agreed.
Get in touch